UPS_The_Last_mile_destroys_the_brand , originally uploaded by shashiBellamkonda . What do I think of a company that efficiently transports a 1lb package for me 2800 miles coast to coast from Sunnyvale . CA to Gaithersburg MD but fails in the last 3 miles to do justice to its brand by making a efficient delivery ? This is the second time that this happened to me that the driver never came to my door and reported an exception in the UPS tracking system that no one was home. The first time was a a few weeks ago. The UPS driver had left no note even though there was someone present the whole day. I had briefly admonished my daughter for not paying attention to the door bell and believed UPS was right. Called them and requested they hold the package for me to pickup. UPS customer service is 1 800 PICK UPS ( 1 800 742 5877 ) but you will not find it easily on their website. The next day I drove from my work in Virginia on a riany day to reach the UPS center at 7.03 only to be told the...
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