I am thrilled to see that TSA has a blog - I think that's a great step. When I visited Chicago a few weeks ago for SOBCon08 I saw that Midway airport has a new queue system in place. The line moved fast and the expert line was full of people who looked like they take day trips. I think this is a great step and TSA is doing the right thing. Here is how the TSA blog describes the process: "Black/Blue/Green, First Class, Premier, Red Carpet-it seems like there are 18 different types of lines leading to a TSA checkpoint and only one for the "regular" traveler. What's the deal?" "we wanted to build a new environment that would make our behavioral observation programs more effective by helping to reduce the overall stress in the queue and the checkpoint. Second, we wanted to find a way to increase our efficiency and reduce x-ray alarm rates by allowing the fast passengers to move fast, and the slow passengers to take their time. End result - the...
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