Security and Customer Service at Airports - Opportunity to get better

This is not a rant against TSA, I think they are doing a reasonably good job. I just passed through the BWI airport and there wss no line in Terminal D and if I was doing any other task I should have walked away happy that it took less than 5 minutes to walk through security.

I think flying has become a chore and the best part of a vacation does not include the security lines at airports or for that matter the flight itself. As a passenger I am always worried about forgetting something while going through the security line added to that the harsh and loud instructions from the TSA staff makes feel guilty that I could be doing something wrong and get publicly rebuked in a loud voice.

Here are my suggestions :

  • No loud shouting should be allowed 
  • Talk to anyone who makes mistakes in a very friendly and soothing tone.
  • Pay special attention to anyone needing help if necessary asking other fellow passengers to help.
Should be simple enough. What do you think ?
Disclaimer: This blog post reflects my personal views only. AI tools may have been used for brevity, structure, or research support. Please independently verify any information before relying on it. This content does not represent the views of my employer, Infotech.com.